Contact Windfall Water Restoration

What should you do first when water gets into your house in Windfall?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Windfall home?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• Whether the water is only in the basement or has come up to the main floor.
• Whether this happened overnight or in the last hour.
• The name of your insurance company, if you've already decided to file.
• A good callback number, in case the call drops.
• If the furnace or water heater got wet.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens when the crew gets to your Windfall home?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

How does the age of Windfall homes change a water call?

You'll see two story and Victorian homes across Windfall. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Share what you know about the house on the call, even if it's a rough guess.

Where does the Windfall number take calls from?

Calls from these Windfall neighborhoods come to the same number:

• Main Street Corridor · basements are common
• Independence Street Area · much of it from the 1940s to 1960s, basements are common
• North Windfall Residential Area · much of it from the 1940s to 1970s, basements are common
• South Windfall / Indiana 213 Frontage
• West Side Residential Streets · homes from the 1960s, basements are common

Calls from Tipton, Greentown, Elwood, Atlanta, Swayzee and Frankton come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Windfall and basement flooding.

What do Windfall homeowners ask before they call?

Who answers when you call this number?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Calls to the number on this page reach the same team at any hour.